Issue details - Customer Feedback Report

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The report provides an update on Key Performance Indicators around service complaints and improvement actions identified.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 17 Nov 2015 by Audit & Standards Committee

Lead member: Chair of the Audit & Standards Committee

Lead director: Executive Director for Finance & Resources

Contact: Brian Foley, Standards & Complaints Manager Email: brian.foley@brighton-hove.gov.uk Tel: 01273 291229.