Agenda item - Housing Management Performance Report Quarter 1

23.1    An officer gave a brief overview of the Housing Management Performance Report Quarter 1, various points of information were presented including that BHCC now had access to the system and were able to see when people’s rent payments were in arrears and that a special focus on rent collection was under way.

23.2    A resident stated that Universal Credit could put people in arrears as payments were 4 weekly.

23.3    An officer responded to concerns by stating that there were myriad reasons for tenants entering arrears and that effort would be taken to resolve these as soon as possible. It was further stated that BHCC provided various assistance programs for people over 65 and that a further update would become available in future.

23.4    RESOLVED – that the panel agreed to note the report.