Agenda item - Procurement of a new IT system for Housing

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Agenda item

Procurement of a new IT system for Housing

Minutes:

7.1         Ododo Dafe gave a brief overview of the report regarding the acquisition of the new IT system. She noted that there would be a procurement panel and that some residents who sat on Service improvement Groups would be invited to scrutinise the customer portal.

 

7.2         Residents had the following statements, concerns and enquiries:

 

·         Information contained in the report was questioned, specifically that 2 residents with a lot of experience and other members were not consulted

·         A resident enquired how many sight impaired people had been consulted

·         Scepticism was raised in reference to the digital platform of the new system’s security, it was noted that other major systems in commerce and other institutions had been compromised in the past.

·         It was suggested that hackers could be employed to locate and identify any weaknesses in the system

 

7.3         Officers responded to residents’ concerns, statement and enquiries with the following:

 

·         It was stated that as part of the procurement process, officers would carry out necessary tasks, Councillors and residents would then be asked for feedback on areas that would be engaged with

·         Residents opinion’s on the customer portal would be requested

·         It was clarified that procurement was only at an early stage, it was further noted that consultation would be pursued once the 3 companies involved had showcased their work

·         It was emphasised that all efforts to mitigate any security concerns

 

7.4         The chair stated that any systems implemented would be tested and trailed for robustness and security

 

7.5         AGREED – that the report be noted.

Supporting documents:

 


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