Agenda item - Annual progress update Corporate KPIs 2017-18

Report of the Executive Lead for Strategy Governance & Law

RESOLVED: That the Committee agreed to review progress in relation to Corporate KPIs particularly corrective measures outlined for ‘red’ and ‘amber’ indicators and provide ongoing support and challenge to lead officers to bring performance back on track.

32.1    The Committee considered the report of the Executive Lead for Strategy Governance & Law which set out performance progress for the period 1 April 2017 to 31 March 2018 in relation to Corporate Key Performance Indicators (KPIs). The report was introduced by the Head of Performance Improvement & Programmes.

32.2    Councillor Wealls was pleased to note that that the number of Fixed Penalty Notices issued for littering had increased from 1601 to 4228, and said it would help address some resident’s concerns over the level of litter in the city.

32.3    Councillor Peltzer Dunn referred to the ‘speed of determining applications for non-major development’, and said that the figures were very encouraging. However he noted the temporary measures proposed by the Head of Planning, and asked if that was an indication that something was now going wrong as the figures in the papers only went up to March 2018 and it was now July 2018. The Executive Director for Economy, Environment & Culture said that officers wanted to ensure that they continued to provide the highest level of service. There had been a spike in planning applications, and some planning officers had a very large caseload and so to ensure that the same good service was maintained a number of temporary measures had been proposed.

32.4    Councillor Janio referred to ‘families identified as part of the Stronger Families Stronger Communities Programme who are turned around’, and noted that the target number was 212, the actual number was 248, but the engagement target was 531 and asked if a briefing could be provided outside of the meeting to explain the differing figures. The

Assistant Director Education & Skills agreed to do that.

32.5    Councillor Mac Cafferty referred to the ‘missed refuse collection’, and ‘streets with widespread or heavy levels of litter’, which showed many missed refused collections and a higher percentage of roads with heavy litter and said that the Green Group had brought questions to Full Council warning what was happening and that cuts to City Clean and the full effect of those cuts was now evident.  

32.5    RESOLVED: That the Committee agreedto review progress in relation to Corporate KPIs particularly corrective measures outlined for ‘red’ and ‘amber’ indicators and provide ongoing support and challenge to lead officers to bring performance back on track.