Agenda item - Residents Question Time

Responses to items raised at the Tenant Only Meeting held on 12 April 2018 (copy attached as ‘blue pages’).

5.1         (Item 1 – Recycling problems)

5.2         Residents had the following concerns, questions and statements:

·                There was no process to make sure signage was correct

·                It was stated that there was no overview committed by City Clean

·                It was asserted that the main issue in regards to refuse collections was growing amount of cardboard left by bins

·                It was suggested that City Clean could provide a leaflet drop to notify residents of handy information

5.3         Officers had the following responses to resident’s questions and concerns:

·                It was stated that notices had been posted on newsletters to encourage better activity

·                It was noted that at City Clean’s present at the North Area Panel had addressed concerns in reference to rules regarding recycling

·                It was suggested that residents notify City Clean which areas should be prioritised

·                Effective communication was emphasised

5.4         Councillor Morris emphasised that residents should contact Councillors in order to escalate matters as soon as possible.

5.5         AGREED – That the report was noted

5.6         (Item 4 – Visitor’s Car Parking)

5.7         Residents had the following statements, concerns and enquiries:

·               It was noted that no progress had been made on previous discussions regarding residents buying visitor permits in large quantity

·               The recent review had not helped the current situation

·               It was suspected that visitor permits were being rented out

5.8         Officers responded to resident’s questions, enquiries and concerns with the following:

·              A new review was in the works and in the programme for the year with a view at looking at different options

·              It was stated that there was a 3 strike process in action in place as a deterrent measure

·              A task and finishing group was to be convened in order to follow this up

·              It was clarified that resident permits contained a unique number which could be cross referenced to check if it had been sold on

5.9         AGREED – That the report was noted