Agenda item - Performance Report

44.1    Residents had the following statements, concerns and enquiries:

·         Further clarification on the status of anti-social behaviour cases being at 81% was requested

·         An concern was registered in regards to BHCC’s practice of closing a case without the consent of the victim

·         Clarification of the figures regarding the lift program was sought

44.2    Officers responded to resident’s enquiries with the following:

·         It was clarified that the stats in regards to anti-social behaviour come from the Housing. It was further noted that the satisfactions survey with victims produced a slight drop in satisfaction levels. The officer further stated that it was imperative to maintain contact with people in future

·         It was stated that cases are not closed without the consent of  victim, however after a period of time if there is no resolution to a conflict such as a neighbour’s dispute, then the case will be closed formally whilst details will maintain archived for future evidence should similar matters arise. It was stressed that no case history is ever fully removed from the system

·         It was clarified that there was a large lift replacement program in Goldsmid ward that skewered the figures, further to this it was confirmed that almost half of all lifts had been replaced. It was also noted that lifts that still need replacing have been an ongoing issue.

44.3    The Chair requested that the panel be made aware in future of how many cases of anti-social behaviour had been closed without agreement.

44.4    AGREED – that the report be noted.