Agenda item - Service Improvement Groups

43.1    Barry Hughes enquired if Service Improvement Groups were still useful. He further enquired if it may necessary for a full review of Service Improvement Groups to determine their effectiveness.

43.2    A resident stated that Service Improvement Groups are often held at a time in the day which can be an issue of inconvenience for many residents

43.3    An Officer agreed that a review of Service Improvement Groups could be carried out, it was further suggested that task and finish groups could be implemented alongside this. It was further agreed that following the review, the business plan will be looked at together with what has been achieved by Service Improvement Groups

43.4    The Chair noted that this was raised at the previous meeting; he suggested that a Resident Only meeting could discuss the review. He further stated that previously it had been confirmed that during the summer, Area Housing Management Panels would be held in the evening.