Agenda item - Feedback from City Parks to items raised at North Area Panel meeting on 26 October 2017

29.1    Residents had the following concerns, statement and enquiries:

·         Residents enquired if the new Field Officers role will allow them to post letters with the effort to enforce specific issues

·         Enquired if resident reps will be able to send issues straight to the field officers

·         Enquired if the new role would create more paper work

29.2    Officers responded to resident’s enquiries with the following:

·         Suggested that residents call Hannah Barker to record, log and monitor HRA spending over the year and to feed in to records of information

·         Stated that a digital platform is being created for field officers to manage case and work load, this should help largely reduce paper work

·         Stated that the work hours for field officers will look to go in to the evening in order to widen the scope of engagement after hours, for example in dealing with lived-in vehicles, fly tipping etc.

29.3    The Chair enquired if this could be included in the agenda for the next meeting, this was unanimously agreed.

29.4    Councillor Meadows stated that there are currently 7 officers and noted that as budget negotiations begin it should become more streamlined.

29.5    Hannah Barker offered to set up different email addresses and create a separate inbox that other people can also check for a short trial period.

29.6    The Chair stated it was imperative for the North Area Panel to look at City Park’s service in relation to the Housing Revenue Account.