Agenda item - Round Robin

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Agenda item

Round Robin

Each association is invited to share a positive experience (for example, a success within their local group or at a Service Improvement Group meeting) and a current issue

Minutes:

29.1    Residents had the following enquiries, statements and concerns:

 

·         Criticised the new token payments system in the laundries along with BHCC’s approach to service and maintenance

·         Requested a review of the anti-social team as reports that were being released were incorrect

·         Still waiting for a full response from James Crane, Service Improvement Manager, in regards to the allocations policy

·         Stated there was an issue finding new attendees to attend a newly started resident association

·         A resident stated that they had given money for bulbs to City Park’s Nursery a year ago and are still awaiting remuneration for this

·         A resident highlighted an infestation of bed bugs and urged all reps and officers to take the possible spread seriously

·         A leaseholder stated that attempts to advertise services on the Resident Association noticeboard.

 

29.2    Officers responded to resident’s enquiries with the following:

 

·         An agreement was made to follow up with a workshop for resident representatives.

·         Will discuss issue regarding bulbs with the relevant resident

 

29.3    The Chair confirmed an upcoming working group meeting to be held with leaseholders.

 


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