Agenda item - Round Robin
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Agenda item
Round Robin
Each association is invited to share a positive experience (for example, a success within their local group or at a Service Improvement Group meeting) and a current issue
Minutes:
29.1 Residents had the following enquiries, statements and concerns:
· Criticised the new token payments system in the laundries along with BHCC’s approach to service and maintenance
· Requested a review of the anti-social team as reports that were being released were incorrect
· Still waiting for a full response from James Crane, Service Improvement Manager, in regards to the allocations policy
· Stated there was an issue finding new attendees to attend a newly started resident association
· A resident stated that they had given money for bulbs to City Park’s Nursery a year ago and are still awaiting remuneration for this
· A resident highlighted an infestation of bed bugs and urged all reps and officers to take the possible spread seriously
· A leaseholder stated that attempts to advertise services on the Resident Association noticeboard.
29.2 Officers responded to resident’s enquiries with the following:
· An agreement was made to follow up with a workshop for resident representatives.
· Will discuss issue regarding bulbs with the relevant resident
29.3 The Chair confirmed an upcoming working group meeting to be held with leaseholders.