Agenda item - Progress update Corporate Key Performance Indicators Q2 2017-18

Report of the Chief Executive

1)           That the Committee review progress in relation to Corporate KPIs particularly corrective measures outlined for ‘red’ and ‘amber’ indicators and provide ongoing support and challenge to lead officers to bring performance back on track.

67.1      The Committee considered a report of the Chief Executive that set out performance progress for the period 1 April 2017 to 30 September 2017 in relation to Corporate Key Performance Indicators (KPI’s).

67.2      Councillor Sykes stated that the budget report set out £125,000 pressure funding for waste PFI disposal relating to an increase in property numbers but this was a 1% increase so the pressure funding figure would relate to other factors than property numbers. Councillor Sykes noted that there was no information in the report relating to waste spend per household.

67.3      Councillor Wealls asked for clarification on the percentage of planning applications that were determined within 13 weeks and the percentage that related to extensions. Furthermore, Councillor Wealls asked if an Attainment 8 progress target (relating to school pupils) could be included in future reports.

67.4      The Executive Director, Economy, Environment & Culture stated that information on the amount of applications determined within 13 weeks and the number where the deadline had been extended was available and could be circulated. The Executive Director, Economy, Environment & Culture noted that performance in this area was improving and the amount of applications with an extension applied was reducing in number. The Executive Director, Families, Children & Learning clarified that Attainment 8 progress information was provided in reports to the Children, Young People & Skills Committee and could be provided to this committee also.

67.5      Councillor Mitchell stated that recycling rates were improving and whilst there was some way to go, good progress was being made. Councillor Mitchell stated the completed roll out of the grey wheelie bins would improve overall figures by an estimated 3%.

67.6      Councillor Mac Cafferty noted that a number of KPI’s were monitored at DMT level as shown in the table on page 327 of the agenda and asked why more detail could not be provided to the committee. Councillor Mac Cafferty noted that the quantity and scope of KPI’s had significantly changed over the past year and queried why any KPI would be included if it was not reported and monitored over a consistent and long-term period.

67.7      The Executive Lead Officer, Strategy, Governance & Law clarified that the Committee had previously agreed the scope a number of KPI’s and there was a balance to be made in effective reporting and monitoring and over-reporting in producing the report. The Executive Lead Officer, Strategy, Governance & Law stated that should any Member wish to include additional KPI’s, an amendment to the document could be made.

67.8      Councillor Yates noted that the committee had agreed the KPI’s at its meeting in July 2017 and if therefore, it was constitutionally permitted to reverse that decision.

67.9      The Executive Lead Officer, Strategy, Governance & Law stated there was no barrier to amending the KPI information as the information was already collated. The Executive Lead Officer, Strategy, Governance & Law added that the KPI report had only recently begun to be reported to the committee and had previously been an internal framework.

67.10   Councillor Janio stated that he understood that corporate priorities changed and therefore, so should KPI’s and there was no need to target resource where a target had been met or was close to being met. However, Councillor Janio felt that Members were not involved enough concerning which KPI’s should be reported to the committee.

67.11   The Chief Executive replied that the Members Survey completed in September 2017 may provide a useful guide to revising the KPI’s reported and the format of what was reported to committee could be changed as it was keenly desired that Members had as much insight and oversight as possible.

67.1      RESOLVED- That the Committee review progress in relation to Corporate KPIs particularly corrective measures outlined for ‘red’ and ‘amber’ indicators and provide ongoing support and challenge to lead officers to bring performance back on track.