Agenda item - Housing Management Performance Report Quarter 1 2017/18

Report of Executive Director Neighbourhoods, Communities & Housing (copy attached).

(1)            That the report which was circulated to Area Panel members in September 2017 be noted along with the comments of the Committee.

31.1   The Committee considered a report of the Executive Director, Neighbourhoods, Communities & Housing which covered Quarter 1 of the financial year 2017/18. The report was presented by the Head of Income, Involvement & Improvement.

31.2   In response to questions from Councillor Druitt, it was explained that with regard to page 187 – Customer Services & Complaints - 2.11 – the missed calls related to people who rang the number but had not spoken to an advisor.  There was not an answering machine as people did not like to leave messages.

31.3   Councillor Mears referred to page 186 – rent collection. She was pleased to see the improvement in the rent collection in the East Area, but thought the rent collection target should be 100%. Councillor Mears asked when there would be a paper on legionnaire’s disease and asbestos. It was clarified that there were some cases where it was known that 100% could not be achieved. A target was set that showed that the council was achieving something. The report on legionnaire’s disease and asbestos was an annual report.  

31.4   Councillor Yates stated that 4.20 and 4.21 on page 194 relating to the Estate Development Budget did not explain much about the projects. He asked for an explanation of paragraph 4.22. He was informed that officers had considered what would be a useful measure. 4.20 and 4.21 were for information only. With regard to 4.22 – Estate Development Budget – Duration of Work, tenants wanted to see something that demonstrated on average, how long it took to complete work.

31.5   Councillor Gibson referred to miss calls.  He asked if officers had considered the option of allowing tenants to book a call back. He was informed that this was an option that could be considered. Officers were currently looking at the new IT system and new telephone system.

31.6   RESOLVED:-

(1)            That the report which was circulated to Area Panel members in September 2017 be noted along with the comments of the Committee.