Agenda item - Chair's Communications

11.1The Chair gave the following communications:

“Chairs and Secretaries were recently sent an advance copy of an article for Homing In on the new design of Housing’s landlord services. The structure, which will come into effect in October, is based on residents’ feedback that they prefer having fewer teams involved in matters they report to Housing. Housing Officers, arranged in four area teams, will replace Neighbourhood Officers, Neighbourhood Team Leaders and the Tenancy Enforcement Team.   Tenants will see very little change in terms of accessing services as the Housing Customer Service Team and the Repairs Helpdesk will remain as before. If you have any queries about this, now or when your members receive Homing In, please contact the Resident Involvement team.”

11.2     The Chair stated to the Panel that there was a report on housing delivery options that was to be presented at the Housing & New Homes Committee on 21 September 2016. He noted concern for the lack of consultation that had been done with home owners and residents and agreed to propose to the Committee that a full consultation was conducted.