Agenda item - Quarter 2 Performance Report

(copy attached).

20.1    OdodoDafe gave a brief overview and presented the report noting customer satisfaction in terms of survey response is very good. She stated that there was an issue regarding internal referred calls creating issues as calls are bound out, as a result the figures will look different next quarter.

20.2    Councillor Yates stated that the number of tenants on 4.0.2 on page 29 doesn’t add up to total of all number above it.

20.3    Ododo Dafe apologised for the error.

20.4    RESOLVED – That the panel agreed to note the report.