Agenda item - Tenant and Resident Scrutiny Panel Report on Responsive Repairs

(copy attached).

13.1    Glyn Huelin, Partnering Business Manager, introduced the report and stated that the report will go to Housing & New Homes Committee in November.

13.2    It was explained that to the Panel that recommendation one, detailed in the report, would begin with current and existing helpdesk staff shadowing the repairs team in October to develop a better understanding of what is involved in the various repairs jobs and the average time taken.

13.3    The Partnering Business Manager explained that recommendation two had been partially agreed and the resident inspectors had been renamed to Resident Assessors. Their expanded role had been successful and they were looking at problems from the resident perspective; however, due to Health & Safety issues, it was not recommended that Resident Assessors choose and access resident’s homes.

13.4    It was detailed to the Panel that as estate inspections happen regularly, it is believed that “Rate Your Estate” would be duplicating schemes.

13.5    Tomm Nyhuus expressed disappointment in the report and felt unsure with the consultation that had taken place. The Partnering Business Manager explained that resident engagement was encouraged but had received a disappointing response.

13.6    RESOLVED- That the report be noted.