Agenda item - Items from Tenant Only Meeting

Responses to items raised at the Tenant Only Meeting held on 12 December 2014 (copy attached as ‘blue pages’).

42.1      (Item 1 Estate Inspections) Barry Hughes stated he found the response to be very poor. Barry noted that the Neighbourhoods Team had attended the March 2014 Area Panels with many proposals and none had been actioned to date. Barry added that the Neighbourhoods Team should accommodate tenant representatives more in reporting and resolving issues. Barry supplemented that Sylvan Hall had last had an inspection in July 2014 and no action had been undertaken arising from that inspection.

42.2      The Resident Involvement Manager stated that the Neighbours Team Manager had requested that tenant representatives report issues in between inspections.

42.3      Barry Kingston stated that various inspection dates had been listed as complete for Hampshire Court yet most had never happened. Barry noted that there was an extremely poor standard of communication from the Neighbourhoods Team.

42.4      The Head of Tenancy Services stated that whilst estate inspections were one part of the Neighbourhood Teams work, they were clearly not working as they should. She stated that a review of the service was required and would be done so with proper consultation.

42.5      RESOLVED-  That the responses provided to the issues raised at the Tenant Only meeting be  noted.