Agenda item - STAR Survey Results
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Agenda item
STAR Survey Results
- Meeting of Housing Management Panel: West Hove & Portslade Area, Thursday, 4th December, 2014 2.00pm (Item 25.)
- View the background to item 25.
(copy attached).
Minutes:
25.1 The Panel considered a report that provided feedback from a satisfaction survey carried out by Housemark of a selection of council tenants in June 2014. The results provided an up-to-date and statistically significant indication of customer satisfaction on a range of council services.
25.2 The Chair asked for further details on the other authorities taking part in the survey.
25.3 The Head of Income, Inclusion & Improvement clarified that the other authorities were comparative on the basis of housing stock.
25.4 Councillor Peltzer-Dunn noted that there had been nearly a 20% decrease in the survey response rate compared the previous survey conducted in 2011. Councillor Peltzer-Dunn stated that he hoped there could be renewed focus on increasing the response figure in the future as that would provide a more balanced view to assess the service.
25.5 The Head of Income, Inclusion & Improvement stated that in 2011, a second mailout was conducted that had contributed to a higher response rate. It was decided in this occasion that the expenditure required to conduct a second mailout might not have gathered sufficient information to justify the cost. The Head of Income, Inclusion & Improvement added that she had confidence that the response figure provided accurate information.
25.6 RESOLVED- That the report be noted.
Supporting documents: