Agenda item - Performance Report Q2 2014/15

(copy attached).

24.1      The Head of Income, Inclusion & Improvement presented a report that covered Housing Management Performance during Quarter 2 of the 2014/15 financial year. The Head of Income, Inclusion & Improvement stated that the table provided figures and a RAG rating system against key performance indicators adding that the intention of the report was to provide Area Panels with information on Housing services performance and, as with previous versions of the report, comments and feedback on its presentation was welcomed to improve future versions.

24.2      Alan Cooke noted that the ‘Repairs Helpdesk- calls unanswered’ had a target of 90% which meant there was an expectation that 10% of calls would not be answered.

24.3      The Head of Income, Inclusion & Improvement clarified that whilst she hoped that no call would go unanswered, it was realistic to expect that some may not due to waiting times or particularly busy periods.

24.4      RESOLVED- That the report be noted.