Issue - items at meetings - Local Implementation of the 111 Service

32.1         Ms Hoban presented a report on the 111 service on behalf of the CCG and answered questions.

32.2         Councillor Cox said that he had not been impressed with the service provided by NHS Direct and hoped that the 111 service would be different.

32.3         Ms Hoban said that it was about changing the direction for patients, so that patients could be signposted to a range of services. They had been working closely with the ambulance service to share learning. The CCG was monitoring the situation with the 111 service.

32.4         Members thanked Ms Hoban for her presentation.