Decision - Customer Experience Strategy

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Decision details

Customer Experience Strategy

Decision Maker: Policy & Resources Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


RESOLVED: That the Committee


1.    Approved the procurement and award of contracts for enforcement services through a compliant framework for an initial term of 2 years with the option to extend for two periods of up to 12 months.


2.    Supported the proposal for the corporate debt team, as part of its improvement programme, to develop business cases for bringing elements of enforcement in house in accordance with the objectives of the Corporate Debt Policy.


3.    Noted the importance of debt collection as an essential function in order to be able to fund the priorities of the Council.


Report author: Rima Desai

Publication date: 05/12/2019

Date of decision: 05/12/2019

Decided at meeting: 05/12/2019 - Policy & Resources Committee

Accompanying Documents:


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