Decision - Customer Experience Strategy
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Customer Experience Strategy
Decision Maker: Policy & Resources Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
RESOLVED: That the Committee
1. Approved the procurement and award of contracts for enforcement services through a compliant framework for an initial term of 2 years with the option to extend for two periods of up to 12 months.
2. Supported the proposal for the corporate debt team, as part of its improvement programme, to develop business cases for bringing elements of enforcement in house in accordance with the objectives of the Corporate Debt Policy.
3. Noted the importance of debt collection as an essential function in order to be able to fund the priorities of the Council.
Report author: Rima Desai
Publication date: 05/12/2019
Date of decision: 05/12/2019
Decided at meeting: 05/12/2019 - Policy & Resources Committee