Decision - Local Government and Social Care Ombudsman Report

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Decision details

Local Government and Social Care Ombudsman Report

Decision Maker: Audit & Standards Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

1)           That the Committee consider the Ombudsman’s Report as provided in Appendix 1 and note that the recommendations arising from it which are listed below have been carried out:

 

a.  apologise to Miss X;

 

b.  pay £750 to recognise the injustice caused by its decision to leave her and her son Z in unsuitable temporary accommodation between July and September 2016;

 

c.   pay £100 for the six months it took to reimburse storage charges;

 

d.  pay £150 to recognise the time and trouble caused by its delay and poor handling of her complaint;

 

2)        That the Committee approve the following steps:

 

·                     A formal written response be sent to the Ombudsman explaining the steps taken to comply with the recommendations in his Report.

 

·                     That the Council will place two public notice announcements in local newspaper or newspaper websites within two weeks of receiving the report.

 

·                     That the Council will make copies of the report available free of charge at Hove Town Hall for a period of three weeks.

 

·                     That this report be put before the Council’s Housing and New Homes Committee, for noting.

Report author: Brian Foley

Publication date: 26/07/2018

Date of decision: 24/07/2018

Decided at meeting: 24/07/2018 - Audit & Standards Committee

Accompanying Documents:

 


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