Decision - Local Government and Social Care Ombudsman Report
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Decision details
Local Government and Social Care Ombudsman Report
Decision Maker: Audit & Standards Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
1) That the Committee consider the Ombudsman’s Report as provided in Appendix 1 and note that the recommendations arising from it which are listed below have been carried out:
a. apologise to Miss X;
b. pay £750 to recognise the injustice caused by its decision to leave her and her son Z in unsuitable temporary accommodation between July and September 2016;
c. pay £100 for the six months it took to reimburse storage charges;
d. pay £150 to recognise the time and trouble caused by its delay and poor handling of her complaint;
2) That the Committee approve the following steps:
· A formal written response be sent to the Ombudsman explaining the steps taken to comply with the recommendations in his Report.
· That the Council will place two public notice announcements in local newspaper or newspaper websites within two weeks of receiving the report.
· That the Council will make copies of the report available free of charge at Hove Town Hall for a period of three weeks.
· That this report be put before the Council’s Housing and New Homes Committee, for noting.
Report author: Brian Foley
Publication date: 26/07/2018
Date of decision: 24/07/2018
Decided at meeting: 24/07/2018 - Audit & Standards Committee
Accompanying Documents: